We highly recommend appointments be made as far in advance as possible. However, we do offer same day and short notice appointments.

To make an appointment please call 707-224-8500. You may also email Mais Oui at info@maisouispa.com or by filling out the contact form on this page. To book online click here.

 

Booking Policy: You will be sent an invoice which can be paid anytime after receipt but, must be paid at least 72 hours in advance.  For your security the invoice is sent via PayPal.  You do not need a PayPal account to pay. 

Group Policy: Treatments can vary from person to person but it is recommended that the time should be the same for all guests of each group.

Late Policy: We make every attempt to accommodate our clients. However, arriving late may require that your treatment be completed by the scheduled ending time. In the event that this occurs, you will be charged for the scheduled treatment.  Traffic in Napa Valley can vary greatly so we always suggest that you leave far more time than expected for travel.

Cancellation Policy: 72 hour advance notice of change, rescheduling or cancellation is required.  Groups require 7 days advance notice of change, rescheduling or cancellation. Appointments not cancelled with proper advance notice will be charged for the appointment.  Your credit card information supplied at the time of booking will be used to charge your account.

Emergencies: We understand that emergencies from time to time happen and prevent guests from keeping their appointment. If a serious event in your life makes it impossible for you to show for your appointment please contact us immediately and we will send you a gift certificate to use in the future at a more peaceful time.

Gift Certificates: All of the policies also apply to reservations made to use a gift certificate. If a reservation is booked and the client does not keep the appointment or fails to give adequate notice the gift certificate will be considered used and no longer valid.

Leaving your phone number will greatly assist us in accommodating your request.